Terms & Conditions

COD

All orders are shipped COD, cash or money order. There is one COD charge per box. If you wish to pay CODs with a company check, please submit a dealer application; allow 4-6 weeks for approval. In order for us to insure shipping costs on first time COD orders, a VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS card number is required. If a COD order is refused, round trip shipping cost will be billed to the card. This card number will also be used to insure payment on any special order items sent COD. One COD charge per box.

Prepaid Orders

Orders may be prepaid using VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS or by sending a check in advance. Again, if you wish to send a company check, please submit a dealer application. Company checks which are not pre-approved may delay order processing by 10 days for check clearance. (Funds may also be quickly transferred via bank wire. Call for details.)

Pricing

List prices are manufacturers suggested selling prices and do not mean FDW Corp. has sold at such prices. The prices listed may have typographical errors and prices are subject to change without notice. The customer must assume the responsibility of asking FDW Corp. to verify selling prices. Special prices may be limited to certain merchandise and quantities in stock.

Images

FDW Corp makes every effort to provide quality images on this web site, but at times we are limited to what is provided to us by manufacturers and vendor representatives. If you would like additional information about a product, please contact us.

Shipping

All pricing is FOB point of shipment. Merchandise under 70 pounds will usually ship by UPS. Over 70 pounds may be shipped by truck. The customer is responsible for all shipping and insurance charges. The customer must inspect all shipments for damage and is responsible for making claims to the shipper. The minimum shipping charge is $9.00. Air freight, bus and U.S. mail may be requested.

Delivery

FDW Corp. will make all reasonable efforts to make quick deliveries. Merchandise in stock will usually ship within 48 hours of order receipt. Some items shown in this catalog may not be in stock at time of order and stock is shipped on a "first come, first serve" basis. Back ordered merchandise may take up to two to four weeks for delivery. Since some of our suppliers are slower than others, please ask for estimates. If the customer has a deadline, it must be stated in writing. FDW Corp. will make all reasonable efforts to meet such deadlines but cannot guarantee delivery.

Cancellation

Customer may cancel orders after 45 days of order receipt or after a missed deadline. Unless a written cancellation is received, FDW Corp. will assume merchandise is still wanted and will make shipments. Cancellations of merchandise in transit to us or to the customer will not be honored.

Payment Processing

Credit card payments are processed immediately at the time an order is placed.

Refunds

Refunds of merchandise credits (at the customer's option) will be made within 10 days of written request, only for cancelled and unshipped merchandise. This request for refund will only be honored after a written delivery deadline has passed; if no delivery deadline has been received, the request must be made a minimum of 45 days after order receipt.

Warranty

FDW CORP. ITSELF GIVES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING THOSE RELATING TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. All warranties are with the manufacturer.

Defective Merchandise

FDW Corp. is an authorized warranty service center for many brands and will provide service upon request. Other brands are to be serviced directly by the manufacturers or their service centers. The customer is responsible for all service related shipping costs.

Returns

FDW Corp. issues return authorization numbers for all approved returns, including service.

  1. 1. Call the sales department for an RA (Return Authorization). Shipments without RA numbers clearly visible will be refused and returned.
  2. 2. Place the original package inside another. Do not mark the original carton! Place the RA number on this outer carton and ship to: FDW Corp., Attn: Service Department, 9770 Silicon Prairie Parkway, Madison, WI 53593.
  3. 3. Merchandise returned must be intact, with all accessories and manuals, and in original saleable condition.
  4. 4. Merchandise returned for credit or exchange will be assessed a minimum 15% restocking fee depending on condition.
  5. 5. Merchandise which has been special-ordered (does not appear in catalog), or merchandise not in original unopened cartons, may not be returned.
  6. 6. Orders will be reshipped at no additional charge if the error was caused by us. Double the freight charge will be collected for any undeliverable package due to customer error or absence.
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